TheyDo
Ultimate platform for customer-centric collaboration
Discovery
Ultimate platform for customer-centric collaboration
TheyDo is a journey management tool that helps teams focused on experience (CX, UX, Research, Product) to consolidate all journey management tasks into a single platform. This tool can be used to identify and solve user/customer pain points by exploring and mapping their journeys.
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User Journey Maps
Create user journey maps by adding journey phases, steps, and user actions. You can start from scratch or use templates like Service Blueprint, Story Map, Customer Lifecycle, etc. Add personas, insights, opportunities, and solutions as building blocks, linked to multiple journeys. Utilize Journey AI functionality to generate a journey outline or analyze research documents and generate insights from them.
User Story Map & Jobs-To-Be-Done
Use a user story map or Jobs-To-Be-Done template as a base and go from there. Create multiple maps managed in one place.
User Research Repository
TheyDo can serve as a user research repository, providing a single source of truth for insights. With this tool you can standardize how insights are being captured. Create multiple journeys to visualize the entire user experience. Extensive filtering options enable you to look for insights within multiple journeys.
Manage Workflows
TheyDo allows you to see who is working on which part of the journey and syncs with other teams to avoid losing or duplicating work. Link journeys with business goals and prioritize work on the most important solutions. Connect your journeys with other project management tools (e.g., Jira, Azure DevOps) to sync improvements with your product backlog.
