Customer journey maturity scan
Embed a continuous, holistic, and user-centered approach to mapping the experience of your customers as they go through all of your organisation’s products, services and processes.
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You know the importance of mapping the complete customer journey, from micro to macro level. Visualising how they go through all of your organisation’s products, services and processes helps you find connections, identify bottlenecks as well as new opportunities, which helps teams focus and align. But how mature is your organisation when it comes to embedding customer journey management?
For some inspiration about journey mapping, check out how we helped Marktplaats turn insights into actions. Or refer to the CJM pro tips shared at one of our Beyond Design roundtables.
If you need to brush up on the why, how and what of a customer journey map, check out our UX Playbook. Or book our masterclass journey mapping.
The right approach depends on where you are now and where you want to go. Leave your details, and we'll schedule a (remote) consultation to figure out what you need.
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