Contact
You know the importance of mapping the complete customer journey, from micro to macro level. Visualising how they go through all of your organisation’s products, services and processes helps you find connections, identify bottlenecks as well as new opportunities, which helps teams focus and align. But how mature is your organisation when it comes to embedding customer journey management?
For some inspiration about journey mapping, check out how we helped Marktplaats turn insights into actions. Or refer to the CJM pro tips shared at one of our Beyond Design roundtables.
If you need to brush up on the why, how and what of a customer journey map, check out our UX Playbook. Or book our masterclass journey mapping.
The right approach depends on where you are now and where you want to go. Leave your details, and we'll schedule a (remote) consultation to figure out what you need.
I had a blast working with Hike One. Professionally, but also on a personal level. They are very competent, enthusiastic, critical and sympathetic. I would recommend them to other colleagues and other companies. Many thanks!
Hike One supports organizations in designing and improving their digital products. We mainly work for corporates, SMEs, and government agencies. In 2023, Hike One was named the best UX design agency in the Netherlands by Emerce 100 based on customer feedback. Hike One's clients include ASML, Heineken, Liberty Global, Municipality of Amsterdam, Marktplaats, Ministry of Economic Affairs, Philips, Rabobank, Rituals, and Signify.
Hike One assists product teams and design departments in working according to the latest best practices. We provide coaching and support, as well as temporary hiring of design experts. Feel free to contact us if you don't immediately find what you're looking for.