Hike One has skilled service designers. But we also believe that sheep with five legs are rare. Indicate what you specifically need and we will find the best match.
Skills you can expect from our service designers
- We use qualitative and quantitative research to map out how your customers behave and what drives them. This information forms a reliable basis for our project.
- Facilitated online and offline workshops help us understand how your organisation works, which people are involved in the project and what they need.
- With the help of personas we put ourselves in the shoes of all possible stakeholders. We see connecting their perspectives as our task.
- With customer journey maps and service blueprints we visualise the experience of customers with the different parts of your organisation. This way we can quickly see where we can improve something.
- With prototypes we make ideas tangible at an early stage, so that we can test them before we invest a lot of time and money in their realisation.
- We switch easily between customer journeys and touchpoints. We have an eye for detail, but never lose sight of the big picture.
