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Interim service designer

We research user and market and create journeys and blueprints to outline your organisation’s processes and activities. We design for each touchpoint, and we streamline processes that enable you to continue doing this without us.

A little bit of everything

Are you dealing with a product or service with multiple touch points across different channels? Does this make for a fragmented customer experience? Do you know where the bottlenecks are?

Enabling you

Our service designers help you with a little bit of everything. We enable you to create more efficient, customer-centric, and innovative products and services, ultimately leading to higher customer satisfaction and loyalty.

Benefits

Detail and the bigger picture

From macro to micro journey, an on to any specific touchpoint

Solid foundation

Qualitative and quantitative research to solidify any initiative

User-centered

Connect user perspectives to your product.

Reduce risk and waste

Prototype to make ideas tangible and testable

Activities

We facilitate workshops to grasp your organisation's structure, we identify key stakeholders, and define their needs.

We use qualitative and quantitative research to understand your users’ behaviours and motivations, providing a solid foundation for any initiative.

By creating personas, we empathise with users, ensuring we effectively connect their perspectives to your product.

Customer journey maps and service blueprints allow us to visualise user interactions with different parts of your organisation. We use these to identify areas for improvement.

We develop prototypes early on, making ideas tangible and testable. This reduces risk and wasted resources.

We seamlessly switch between macro or micro customer journeys and on to designing for specific touchpoints. This enables us a high level of attention to detail without losing the bigger picture.

If you need a quote or a custom approach, leave your details and we’ll get in touch.

* This amount is indicative and based on our default approach with a full team.

Would you like a quote?

The right approach depends on where you are now and where you want to go. Leave your details, and we'll schedule a (remote) consultation to figure out what you need.

From absent to incidental

From incidental to structural

From structural to integral

Characteristics

User research is incidental and ad hoc.
Fragmented and outdated user journey maps.

Insights are not findable or accessible for every team.

No set of fixed methods.

Initiating fixed working methods.

Systematic.

The user journey becomes the starting point for the workflow.

Central storage of insights. Rights and access are managed.

Continuous user research, testing and implementation of improvements.

The same, interchangeable methods for collecting user data throughout the organization.

It is clear who can (and must) make the decisions.

Every product team - in all relevant chapters and departments - has the same way of working.

What we do

We start with a short audit.

We help you realize your first successes.

We give you the tools to work based on user data. We collect input from your target group.

Depending on where you are, Hike One can take responsibility while we take care of the implementation together.

We help with creating structure, defining roles and selecting the right tools.

We help to coach your (new) experts in-house.

We ensure that you can deliver consistently high quality with less effort.

Together we continuously map and manage the user journey, with responsibility increasingly shifting to your own team members.

We help you get the entire organization working based on user journeys.

We spread the gospel across all silos and we help coach the coaches.

If necessary, we help develop the business case and present it at C-level.

Having Hike One as a strategic design partner has helped us to stay focused on our mission by providing the right value for all of our users that love to trade on our platforms.

Jeroen Vos, Design Manager at Marktplaats

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