Let's work together

Interim service designer

We research user and market and create journeys and blueprints to outline your organisation’s processes and activities. We design for each touchpoint, and we streamline processes that enable you to continue doing this without us.

A little bit of everything

Are you dealing with a product or service with multiple touch points across different channels? Does this make for a fragmented customer experience? Do you know where the bottlenecks are?

Enabling you

Our service designers help you with a little bit of everything. We enable you to create more efficient, customer-centric, and innovative products and services, ultimately leading to higher customer satisfaction and loyalty.

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Activities and outcomes

Here’s what you can expect from us:

We facilitate workshops to grasp your organisation's structure, we identify key stakeholders, and define their needs.
We use qualitative and quantitative research to understand your users’ behaviours and motivations, providing a solid foundation for any initiative.
By creating personas, we empathise with users, ensuring we effectively connect their perspectives to your product.
Customer journey maps and service blueprints allow us to visualise user interactions with different parts of your organisation. We use these to identify areas for improvement.
We develop prototypes early on, making ideas tangible and testable. This reduces risk and wasted resources.
We seamlessly switch between macro or micro customer journeys and on to designing for specific touch-points. This enables us a high level of attention to detail without losing the bigger picture.

Get started today

Would you like a quote?

The right approach depends on where you are now and where you want to go. Leave your details, and we'll schedule a (remote) consultation to figure out what you need.

From absent to incidental

From incidental to structural

From structural to integral

Characteristics

User research is incidental and ad hoc.
Fragmented and outdated user journey maps.

Insights are not findable or accessible for every team.

No set of fixed methods.

Initiating fixed working methods.

Systematic.

The user journey becomes the starting point for the workflow.

Central storage of insights. Rights and access are managed.

Continuous user research, testing and implementation of improvements.

The same, interchangeable methods for collecting user data throughout the organization.

It is clear who can (and must) make the decisions.

Every product team - in all relevant chapters and departments - has the same way of working.

Hike One helpt

We start with a short audit.

We help you realize your first successes.

We give you the tools to work based on user data. We collect input from your target group.

Depending on where you are, Hike One can take responsibility while we take care of the implementation together.

We help with creating structure, defining roles and selecting the right tools.

We help to coach your (new) experts in-house.

We ensure that you can deliver consistently high quality with less effort.

Together we continuously map and manage the user journey, with responsibility increasingly shifting to your own team members.

We help you get the entire organization working based on user journeys.

We spread the gospel across all silos and we help coach the coaches.

If necessary, we help develop the business case and present it at C-level.

About Hike One

Hike One supports organizations in designing and improving their digital products. We mainly work for corporates, SMEs, and government agencies. In 2023, Hike One was named the best UX design agency in the Netherlands by Emerce 100 based on customer feedback. Hike One's clients include ASML, Heineken, Liberty Global, Municipality of Amsterdam, Marktplaats, Ministry of Economic Affairs, Philips, Rabobank, Rituals, and Signify.