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Product operations review

An in-depth review of how your product teams set goals and collaborate, of how they discover and deliver your product, and of your product strategy and product culture.

Product operations is an ongoing effort

Do your teams have everything they need to thrive? Are they happy with the way things work in your organisation? Are you? Perhaps it’s time to reflect and adapt. And perhaps it’s time to move from incidental efforts toward strong ongoing product operations.

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Strengthen your teams

We believe the best products are homemade. You know what makes your customers happy, and you know all the ins and outs of your product. Don’t let us make product decisions for you — just let us strengthen your in-house teams. We can help you streamline your processes, so you can get back to delivering a successful product to market.

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Product principles workshop

Our product operations review combines a helicopter view with a deep dive. We start with a workshop, enabling you to take a holistic look at the current state of your operations based on 20 product model principles. We discuss what works well and what you could do differently, and we define which principles need a deep dive.

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Deep dive for opportunities

The next step is to interview several roles at several departments about their thoughts and experiences related to your prioritised principles. We then facilitate a set of interactive workshops where we move from findings to possible solutions and clear next actions. We wrap it all up by presenting our findings and recommendations toward strong ongoing product operations.

Benefits

Team alignment

Everyone gets a say in what and how to improve

Holistic and thorough

A helicopter view and a deep dive into your product operations

Actionable

Start incorporating change right away

Built to last

A solid step toward strong ongoing product operations

Activities

Workshop to introduce product model principles, review the current process, and find out what works well and what you could do differently.
Interview several roles at several departments to find opportunities.
Small group workshops for solutions and next actions.
Report on findings and recommendations.

If you need a quote or a custom approach, leave your details and we’ll get in touch.

* This amount is indicative and based on our default approach with a full team.

Get started today

If you want to level up your ProductOps and increase the efficiency and effectiveness of your product teams, start small. You don’t have to force a new way of working on your teams. Just ask them to report about progress in the same way, and be consistent in your own approach. Keep spotting opportunities for improvement, implement small new habits, and encourage good teams to continuously learn from great teams.

Would you like a quote?

The right approach depends on where you are now and where you want to go. Leave your details, and we'll schedule a (remote) consultation to figure out what you need.

From absent to incidental

From incidental to structural

From structural to integral

Characteristics

User research is incidental and ad hoc.
Fragmented and outdated user journey maps.

Insights are not findable or accessible for every team.

No set of fixed methods.

Initiating fixed working methods.

Systematic.

The user journey becomes the starting point for the workflow.

Central storage of insights. Rights and access are managed.

Continuous user research, testing and implementation of improvements.

The same, interchangeable methods for collecting user data throughout the organization.

It is clear who can (and must) make the decisions.

Every product team - in all relevant chapters and departments - has the same way of working.

What we do

We start with a short audit.

We help you realize your first successes.

We give you the tools to work based on user data. We collect input from your target group.

Depending on where you are, Hike One can take responsibility while we take care of the implementation together.

We help with creating structure, defining roles and selecting the right tools.

We help to coach your (new) experts in-house.

We ensure that you can deliver consistently high quality with less effort.

Together we continuously map and manage the user journey, with responsibility increasingly shifting to your own team members.

We help you get the entire organization working based on user journeys.

We spread the gospel across all silos and we help coach the coaches.

If necessary, we help develop the business case and present it at C-level.

I had a blast working with Hike One. Professionally, but also on a personal level. They are very competent, enthusiastic, critical and sympathetic. I would recommend them to other colleagues and other companies. Many thanks!

Lotte Lummen, Project Manager SMB at Marktplaats

Related work

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Product operations workshop

In three hours, we introduce you to the product model principles, we figure out which ones need most attention, and we define clear next actions.

Design operations review

We review how your design teams are organised, to pinpoint what’s keeping them from an effective and efficient execution of their increasingly complex creative and strategic design work.

Continuous Discovery consultancy

An assessment of the degree to which your team is applying the habits of continuous product discovery, followed by a hands-on plan for you to independently strengthen your team’s product mindset.

Customer journey maturity scan

Embed a continuous, holistic, and user-centered approach to mapping the experience of your customers as they go through all of your organisation’s products, services and processes.

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