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Information architecture review

Understand the logic of your users and create a good structure of the information you present throughout your product, using methods such as card sorting, core modeling, site mapping, and object oriented UX.

Unite user logic and product logic

Your brand stands for quality and ease of use. But sometimes, despite best intentions, product teams forget what this means for them in terms of information architecture. They lose sight of the logic of their users and/or of the core information to be presented to users in the product – with a high bounce rate, a low customer satisfaction, or even a high churn as a result.

Relatively quick and cheap

To help product teams get up to speed, consider an information architecture review. This is a thorough yet relatively quick and cheap way to have (a part of) your product(s) evaluated.

Benefits

Objective

Our UX experts provide an objective outside perspective

Quick and cheap

Predefined proven design principles or heuristics for compliance

Overview

Detailed overview of bottlenecks and highlights, and conclusion on overall quality

Actionable

Actionable plan for improvement – which we present to your stakeholders for maximum impact

Activities

Together with you, we decide what product will be evaluated and we discuss your insights on why the information architecture is causing problems.
We investigate the mental model of your users and review the information that needs to be presented to them in your product, using methods such as card sorting.
We evaluate your current information architecture, using methods such as core modeling, site mapping, and object oriented UX.
We deliver a detailed overview of bottlenecks and highlights, a conclusion on overall quality, and a list of actionable recommendations for creating a good structure of the information you present throughout your product.
We present the results of the review to your team and/or stakeholders for maximum impact.

If you need a quote or a custom approach, leave your details and we’ll get in touch.

* This amount is indicative and based on our default approach with a full team.

Get started today

Read more about information architecture in our UX Playbook.

Would you like a quote?

Leave your details and we'll schedule a (remote) consultation to discuss scope and approach, so that we can send you a custom quote.

From absent to incidental

From incidental to structural

From structural to integral

Characteristics

User research is incidental and ad hoc.
Fragmented and outdated user journey maps.

Insights are not findable or accessible for every team.

No set of fixed methods.

Initiating fixed working methods.

Systematic.

The user journey becomes the starting point for the workflow.

Central storage of insights. Rights and access are managed.

Continuous user research, testing and implementation of improvements.

The same, interchangeable methods for collecting user data throughout the organization.

It is clear who can (and must) make the decisions.

Every product team - in all relevant chapters and departments - has the same way of working.

What we do

We start with a short audit.

We help you realize your first successes.

We give you the tools to work based on user data. We collect input from your target group.

Depending on where you are, Hike One can take responsibility while we take care of the implementation together.

We help with creating structure, defining roles and selecting the right tools.

We help to coach your (new) experts in-house.

We ensure that you can deliver consistently high quality with less effort.

Together we continuously map and manage the user journey, with responsibility increasingly shifting to your own team members.

We help you get the entire organization working based on user journeys.

We spread the gospel across all silos and we help coach the coaches.

If necessary, we help develop the business case and present it at C-level.

Hike One brought a range of approaches that helped us get from nothing to exciting very quickly. Their creative explorations pushed us into really innovative territory, and their collaborative spirit helped our work gain traction across the company. I would recommend Hike One to anyone with a product at a similar life stage.

Tom Harle, Lead customer research and connected services at Lightyear

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Expert review

Have your product evaluated against a set of predefined UX principles or heuristics to get an objective overview of the overall quality of your product, and an actionable plan for improvement.

Accessibility audit

An evaluation of your product or service for compliance with accessibility standards, ensuring inclusivity for users with impairments.

Usability review

Identify your product’s pain points by performing the main user tasks and checking topics like usability, accessibility, consistency, attractiveness and brand experience.

Heuristic evaluation

A structured approach based on a fixed set of heuristics or design principles to identify the most important hurdles of your product.

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