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Expert review

Have your product evaluated against a set of predefined principles or heuristics to get an objective overview of the overall quality of your product, and an actionable plan for improvement.

Predefined principles or heuristics

Your brand stands for quality. Ease of use. Innovation. Elegance. Speed. But sometimes, despite best intentions, product teams forget what this means for them. They get caught up in delivery, and their tunnel vision leads to a neglect of following guidelines or industry standards.

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Thorough yet relatively quick and cheap

Consider an expert review to help product teams gain momentum, decide on a focus, pitch product improvements to stakeholders, or assess your product's compliance and usability. This is a thorough yet relatively quick and cheap way to have (a part of) your product(s) evaluated.

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We offer five types of expert reviews. Together with you, we decide what product or service will be evaluated, what type of review is most relevant, and which topics or heuristics we will base our review on.

Accessibility audit‍

We evaluate your product or service for compliance with accessibility standards such as the WCAG, ensuring inclusivity for users with impairments.

Usability review‍

While performing the main user tasks, we check the product on topics like usability, accessibility, consistency, attractiveness and brand experience, in order to identify pain points of the product.

Heuristic evaluation‍

We check the product against a fixed set of heuristics or design principles in order to identify the most important hurdles of your product. This approach is more structured but also less flexible than a usability review.

Competitive UX review

‍We evaluate your product against competitors’ products to provide a comprehensive, well-founded comparison.

Information architecture review

‍We research the logic of your users, we review the information you need to present to them in your product, and evaluate your current information architecture.

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Regardless of the type of review you choose, our UX experts deliver a detailed overview of bottlenecks and highlights, a conclusion on overall quality, and an actionable plan for improvement. We present the results of the review to your stakeholders for maximum impact.

Benefits

Objective

Our UX experts provide an objective outside perspective

Proven and structured

Predefined proven principles or heuristics

Overview

Detailed overview of bottlenecks and highlights, and conclusion on overall quality

Actionable

Actionable plan for improvement – which we present to your stakeholders for maximum impact

If you need a quote or a custom approach, leave your details and we’ll get in touch.

* This amount is indicative and based on our default approach with a full team.

Get started today

If you’re struggling to find best practices for your digital product’s usability, accessibility, functionality, design and performance, consider starting with a proven fixed set of heuristics or design principles such as the 10 Usability Heuristics for User Interface Design or the UX honeycomb.

Would you like a quote?

Leave your details and we'll schedule a (remote) consultation to discuss scope and approach, so that we can send you a custom quote.

From absent to incidental

From incidental to structural

From structural to integral

Characteristics

User research is incidental and ad hoc.
Fragmented and outdated user journey maps.

Insights are not findable or accessible for every team.

No set of fixed methods.

Initiating fixed working methods.

Systematic.

The user journey becomes the starting point for the workflow.

Central storage of insights. Rights and access are managed.

Continuous user research, testing and implementation of improvements.

The same, interchangeable methods for collecting user data throughout the organization.

It is clear who can (and must) make the decisions.

Every product team - in all relevant chapters and departments - has the same way of working.

What we do

We start with a short audit.

We help you realize your first successes.

We give you the tools to work based on user data. We collect input from your target group.

Depending on where you are, Hike One can take responsibility while we take care of the implementation together.

We help with creating structure, defining roles and selecting the right tools.

We help to coach your (new) experts in-house.

We ensure that you can deliver consistently high quality with less effort.

Together we continuously map and manage the user journey, with responsibility increasingly shifting to your own team members.

We help you get the entire organization working based on user journeys.

We spread the gospel across all silos and we help coach the coaches.

If necessary, we help develop the business case and present it at C-level.

We are all blind to our own flaws. That's why we asked Hike One – as an experienced external party – to challenge us.

Jürgen Suls, Head of Product at Yuki

Related work

Related products

Accessibility audit

An evaluation of your product or service for compliance with accessibility standards, ensuring inclusivity for users with impairments.

Usability review

Identify your product’s pain points by performing the main user tasks and checking topics like usability, accessibility, consistency, attractiveness and brand experience.

Heuristic evaluation

A structured approach based on a fixed set of heuristics or design principles to identify the most important hurdles of your product.

Competitive UX review

An evaluation of your product in relation to the product of competitors to identify your position in the market. The focus can be on things like usability, visual identity, content, or any other topics that are relevant to your product.

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