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Accessibility audit

An evaluation of your product or service for compliance with accessibility standards, ensuring inclusivity for users with impairments.

Don’t turn impairments into disabilities

Digital products are often designed for able-bodied people. They ignore people who deviate from the norm. This way, peoples’ impairments become disabilities: it’s when our product doesn’t work for them.

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For all people

Accessibility means making sure people can access and use your product or service, regardless of impairments. Hike One advocates accessibility and user-friendliness for all people – and we’re happy to help you get there.

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Common bottlenecks

Bottlenecks our clients often encounter in making their product accessible:

Insufficient knowledge.
No continuity.
Ignoring the use of external suppliers for components, such as a chat widget.
Lack of buy-in.
Only doing the bare minimum – and stopping after reaching WCAG (Web Content Accessibility Guidelines) compliance.

A digital product is never finished, and neither is accessibility. It is an ongoing process, due to changes in society, technology, legislation, and in the market. We can help you with all of the above through our accessibility audit. One-off, or continuously.

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Activities and outcomes

Our audit incorporates the following:

Evaluation of the current status of your product(s)
Evaluation of your design system
Evaluation of your product documentation
Evaluation of your product teams’ skills on the topic of accessibility
Actionable and prioritised plan for improvements on product(s), design system, and product documentation
Proposal for governance model
Proposal for required trainings
Optional: accessibility test with users

Before getting started with accessibility, we recommend getting up to speed about what accessibility means and why it’s important, and about guidelines and legislation.

Don’t worry if you’re experiencing some hurdles along the way – you’re not the only one. Just being aware of these hurdles already sets you up to be more successful in making your product accessible.

We’re happily sharing the design-specific tips and resources our own designers use. Don’t hesitate to get in touch with us if you need anything else.

Would you like a quote?

The right approach depends on where you are now and where you want to go. It is best to leave your details here. We will then schedule a telephone consultation so that we can better estimate what you should consider.

From absent to incidental

From incidental to structural

From structural to integral

Characteristics

User research is incidental and ad hoc.
Fragmented and outdated user journey maps.

Insights are not findable or accessible for every team.

No set of fixed methods.

Initiating fixed working methods.

Systematic.

The user journey becomes the starting point for the workflow.

Central storage of insights. Rights and access are managed.

Continuous user research, testing and implementation of improvements.

The same, interchangeable methods for collecting user data throughout the organization.

It is clear who can (and must) make the decisions.

Every product team - in all relevant chapters and departments - has the same way of working.

Hike One helpt

We start with a short audit.

We help you realize your first successes.

We give you the tools to work based on user data. We collect input from your target group.

Depending on where you are, Hike One can take responsibility while we take care of the implementation together.

We help with creating structure, defining roles and selecting the right tools.

We help to coach your (new) experts in-house.

We ensure that you can deliver consistently high quality with less effort.

Together we continuously map and manage the user journey, with responsibility increasingly shifting to your own team members.

We help you get the entire organization working based on user journeys.

We spread the gospel across all silos and we help coach the coaches.

If necessary, we help develop the business case and present it at C-level.

We are all blind to our own flaws. That's why we asked Hike One – as an experienced external party – to challenge us.

Jürgen Sulls, Head of Product at Yuki

About Hike One

Hike One supports organizations in designing and improving their digital products. We mainly work for corporates, SMEs, and government agencies. In 2023, Hike One was named the best UX design agency in the Netherlands by Emerce 100 based on customer feedback. Hike One's clients include ASML, Heineken, Liberty Global, Municipality of Amsterdam, Marktplaats, Ministry of Economic Affairs, Philips, Rabobank, Rituals, and Signify.